🎉 Welcome to WeSwap 2.0. If you have any questions please look at the WeSwap 2.0 Launch Q&A.
If you are having issues activating your card please click here for instructions.
Don't forget to unlock your card - on the Cards tab switch the Lock WeSwap card to off (should now be grey from yellow) otherwise you'll get declined transactions.
You can load your WeSwap account with a debit card (Visa and Mastercard) and bank transfer. Unfortunately, you can’t load by credit card, PayPal or direct debit.
To load your account:
If you are loading via Bank Transfer:
You will be able to choose between Local and Swift transfer details:
Please note fees apply on bank transfer load, you can review them here.
If the sending bank supports instant transfers, the transfer will arrive in a few seconds. Otherwise, it will take up to 2 working days.
If it has taken more than 2 working days, please do get in touch with us here below, by sending a copy of your proof of payment. This will need to show:
As soon as we receive this, we’ll investigate and get back to you.
If you are loading via Debit Card:
Debit card loads are instant.
Choose which currency you need and how much you want to swap, we'll take care of swapping your money - instantly!
To swap, first make sure you've loaded your account with some money (See previous FAQ).
Then you're good to swap your travel money.
… and you're done, your swap confirmed. Click Done and you will return back to the main Wallet screen
How much will I get?
We'll show you how much you'll get after fees in the TO currency when you create a swap and enter the amount from.